Find answers to common questions or reach out to our team. We are here to help you navigate escrow, payments, and everything in between.
For urgent payment or escrow issues, call our emergency line: (301) 575-8777 — available 24/7 for active escrow accounts.
Quick answers to the questions we hear most from homeowners and contractors.
Project escrow is a secure holding account for your project funds. When you deposit money into escrow, it is held in an FDIC-insured account and only released when specific milestones are completed and approved. This protects homeowners from paying for unfinished work and guarantees contractors that funds are available when they complete verified work.
When a contractor completes a project milestone, they submit a completion request through the platform. Your project manager then verifies the work quality and completeness. Once verified, you receive a notification to review and approve the release. After your approval, funds are transferred to the contractor within 24-48 hours.
If you disagree with a milestone completion claim, funds remain frozen in your escrow account while the dispute is resolved. Kealee provides professional mediation services for a flat fee of $150. Our mediation team reviews documentation, photos, and statements from both parties to reach a fair resolution. If mediation does not resolve the issue, the dispute can be escalated through the legal process outlined in the service agreement.
Yes. All escrow funds are held in FDIC-insured accounts at our partner bank, insured up to $250,000 per depositor. We use 256-bit SSL encryption, are PCI-DSS Level 1 compliant, and maintain SOC 2 Type II certification. Your money is as safe as it would be in your own bank.
You can create an escrow account in about 5 minutes. You will need your project details, contract amount, and milestone schedule. Once created, you can fund the account via ACH bank transfer (3-5 business days, no fees), credit card (instant, 2.9% + $0.30 fee), or wire transfer (same day, $25 fee).
Absolutely. You can add funds at any time through your dashboard. This is common when change orders are approved or when the project scope expands. Your budget tracking dashboard will automatically update to reflect the new total.
Kealee charges a one-time escrow fee of 1% of the project value, capped at a maximum of $500 per project. If you are subscribed to our PM Package C or D, the rate is reduced to 0.5%. Payment processing fees depend on your funding method: ACH transfers are free, credit cards are 2.9% + $0.30, and wire transfers are a flat $25.
Any remaining funds in your escrow account after the final milestone is approved and released are refunded to you. Refunds are processed via the same method used to fund the account and typically arrive within 5-7 business days.
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Send us a detailed message and we will respond within one business day.
support@kealee.comSpeak with a support specialist during business hours.
(301) 575-8777Mon-Fri 9AM - 6PM ET
For urgent escrow or payment issues that cannot wait.
(301) 575-877724/7 for active escrow accounts